# Can’t access a network, group, or resource

Status: draft
Updated: 2026-10-11
Source: https://help.convergeworkplace.com/articles/access-problems/

## Confirm your context
Check the account and network you are signed into. A link to content in another network or a restricted group may not be accessible to your account.

## Ask the owner to check access
Send the resource's title or ordinary page URL to its owner or a network administrator. Ask them to verify membership, group access, resource permissions, and whether the content is still active.

## Do not broaden access as a workaround
Missing access can be intentional. Administrators should grant only the access needed and verify it using an ordinary member account. Do not make confidential resources public just to fix a link.