# Resolve a failed payment

Status: draft
Updated: 2026-10-11
Source: https://help.convergeworkplace.com/articles/failed-payment/

## Review the notice
Have the billing owner check the payment notice and the invoice involved. Confirm that the message is genuine before following a payment link.

## Check the payment method
Use the approved payment-management flow to review the method and billing details. The payment provider or bank may have more information about a decline.

## Confirm the resolution
Contact Converge if the invoice still shows as unpaid after a correction. Do not assume retry timing, grace periods, or access restrictions; ask for the terms that apply to your agreement. See [Update payment details](/articles/payment-details/).