# Page won’t load or shows outdated content

Status: draft
Updated: 2026-10-11
Source: https://help.convergeworkplace.com/articles/page-loading/

## Start with a reload
Check your connection and reload the page. Make sure you are opening the intended Converge URL and network.

## Isolate the problem
Try a current browser or another device if your organization permits it. A private browsing window can help distinguish an extension or saved-session issue, but requires signing in again.

## Protect unsaved work
Save or copy any unsaved text before clearing browser data or signing out. Clearing data can remove saved sessions and preferences; avoid it as the first step.

## Report recurring failures
Include the page URL, visible error, approximate time, and browser version. See [Contact support](/articles/contact-support/).