# Can’t sign in or reset your password

Status: draft
Updated: 2026-10-11
Source: https://help.convergeworkplace.com/articles/sign-in-reset/

## Check the basics
Confirm that you are on the official Converge app and entering the intended email address. Check for typing errors and whether your organization uses a particular sign-in method.

## Reset safely
Use the password-reset option shown on the sign-in screen. Follow the instructions in the recovery email if one is received. Check spam and junk folders, and use the newest message if you requested more than one.

## Still stuck?
Contact your network administrator or [contact support](/articles/contact-support/) with the error text and approximate time of the attempt. Never send your password, recovery link, or verification code to support or in a post.