Page won’t load or shows outdated content

Start with a reload

Check your connection and reload the page. Make sure you are opening the intended Converge URL and network.

Isolate the problem

Try a current browser or another device if your organization permits it. A private browsing window can help distinguish an extension or saved-session issue, but requires signing in again.

Protect unsaved work

Save or copy any unsaved text before clearing browser data or signing out. Clearing data can remove saved sessions and preferences; avoid it as the first step.

Report recurring failures

Include the page URL, visible error, approximate time, and browser version. See Contact support.