Plans & billing
Update payment details
Use the approved billing flow rather than sending payment information.
Use a secure payment flow
Ask the subscription owner to use the billing or payment-management process provided for your organization. Do not send card numbers, security codes, or bank credentials by chat, post, email, or support ticket.
Confirm the change
Check any confirmation provided by the payment flow and verify the billing contact details. A changed payment method may not immediately resolve a previously failed invoice.
Need access?
Contact the organization's billing owner or Converge. The exact payment-management screens must be verified before this draft is published as final guidance.
Still need a hand?
Contact support with the details of what you are trying to do.