Can’t sign in or reset your password

Check the basics

Confirm that you are on the official Converge app and entering the intended email address. Check for typing errors and whether your organization uses a particular sign-in method.

Reset safely

Use the password-reset option shown on the sign-in screen. Follow the instructions in the recovery email if one is received. Check spam and junk folders, and use the newest message if you requested more than one.

Still stuck?

Contact your network administrator or contact support with the error text and approximate time of the attempt. Never send your password, recovery link, or verification code to support or in a post.