Resolve a failed payment

Work with your billing owner to resolve payment issues securely.

Review the notice

Have the billing owner check the payment notice and the invoice involved. Confirm that the message is genuine before following a payment link.

Check the payment method

Use the approved payment-management flow to review the method and billing details. The payment provider or bank may have more information about a decline.

Confirm the resolution

Contact Converge if the invoice still shows as unpaid after a correction. Do not assume retry timing, grace periods, or access restrictions; ask for the terms that apply to your agreement. See Update payment details.

Still need a hand?

Contact support with the details of what you are trying to do.