Plans & billing
Billing FAQ
Common starting points for subscription and payment questions.
Who can manage billing?
Ask your network administrator to identify the subscription owner. Membership or an administrator role does not necessarily mean you have billing authority.
Where are prices and terms?
Start with the pricing page, then confirm your organization's current agreement. Do not rely on another organization's terms.
How do I find an invoice?
See Find invoices and receipts.
Can I change or cancel?
See Change or cancel a subscription and confirm the effective date and applicable terms.
Who should I contact?
Contact your billing owner or Converge support. Never share payment credentials in a support request.
Still need a hand?
Contact support with the details of what you are trying to do.